Octopus Service Desk

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Troubleshooting
Service Desk

How to Get in Touch with the Octopus Team by DAZZM

The Service Desk

For all requests, the Octopus Team asks that the Octopus administrator contact the Octopus Service Desk to ensure that internal escalation mechanisms are activated to provide an exceptional service level.

  • Business Hours

    • Monday to Friday from 8 AM to 4:30 PM (GMT-5:00)
      *Except on public holidays
       

  • For any new request
  • By phone
    • 514 832-5975
    • 1 877 910-5055 (Toll free, North America)

Octopus General Outage (7/24)

If the current status is normal and no one can connect to Octopus to your production database.

Please use the email below only in this situation
(This address generates automated alerts)

In all other cases, we invite you to use our Web Portal

Sales Team

Security Officer

Ensuring the security and integrity of our systems and data is of paramount importance to us. If you suspect or encounter any security breach, we encourage you to report it immediately. Your vigilance aids in safeguarding our digital environment and protecting sensitive information.

To report a security breach, please follow these steps:
  1. Contact us using our dedicated email address (This address generates automated alerts)
    • ​
  2. Provide Details: In your email, include as much detail as possible about the incident. This may include the nature of the breach, any suspicious activities or anomalies observed, and the date and time of occurrence.
  3. Act Promptly: Time is crucial in addressing security breaches. Please report any incidents promptly to minimize potential risks and facilitate swift action.

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