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References
Links to articles related to executing imports and configuring the XML file.
Import Source Specification
The format required for the data to import depends on the different types of import sources. Each source has its own specifications.
Use the article of the specific import source to find out in detail what is the format required to import that type of data.
Important :
A compressed file (.zip) containing an example in an Excel file (.xlsx) and one or more configuration files (.xml) has been added as a reference to each import source.
A compressed file (.zip) containing an example in an Excel file (.xlsx) and one or more configuration files (.xml) has been added as a reference to each import source.
CMDB - CIs
CI Types
CI
Suppliers / Lease Contracts / Service Contracts
Reference files for Suppliers / Lease and Service Contracts:
Suppliers_Contacts.zip
ServiceContract.zip
Suppliers_Contacts.zip ServiceContract.zip- LeaseContracts
- CIUnder Leased Contact
- ServiceContract - Internal Mode
- ServiceContract - External Mode
- CICovered by a Service Contract
Parts Management
Users
Reference Data (Incident Template / SR / Value lists, Departments, etc.)
Reference files for Incident Templates / SR / Value lists / Departments:
IncidentTemplate.zip
IncidentTemplate.zipIncidents / SR (Creation, Activities, Attached Files and Update)
Tasks (Creation, activities)
Planned Requests
Changes
Reference file for Changes:
ChangeTemplates.zip
Changes.zip
ChangesSourceSystem.zip
StatusTransitions.zip
ChangeTemplates.zipChanges.zipChangesSourceSystem.zipStatusTransitions.zip
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