General

• What are the features of Octopus?
• What are the key concepts?
• Whatare the keyboard shortcuts?
• What's the difference between suspending an incident and putting an incident on hold?
• How to deactivate a user?
• How to obtain an Octopus error log?
• How can I see me Closed requests?
• Octopusversion mobile (IPhone/Android/BlackBerry)
• Whyare they requests reassigned to the Service Desk after their resolution?
• Specificcases of requests restricted by site
• Howto assign in a batch?
• Additionalinformation in the selection of a user
• Howto copy the address of an Octopus reference page into a browser?
• Youcannot find the changes to a field in the request history
• Howto Modify the Warranty Type Field?
• Incident& SR - What Does an Item in Bold in a List Mean?
• Task- What the actual start and end date mean?
• WhyOctopus creates a request when it receives an absence notice?
• How themescan change the look in Octopus?
• Howto modify and save the appearance in Octopus?
• Whyis a Resolved Request Assigned to the Follow-up User ?
• SMS(text message) notifications
• Timesheet (report) of other assignees
• Refreshrate of the current list
• SLACalculation

Web Portal

• Whycan't I see the cancelled request from the Web Portal?

• Whatis a Confidential Request?

Web Forms

• WebForms - Why do two requests of the same type have different forms?

Configuration and Technical

• How to solve a proxy problem with Octopus server?
• How to configure the Email relaying with Octopus?
• Howto install more than one Octopus client on the same machine?
• How to create an Octopus account (Octopus users)?
• How to configure required fields?
• How to configure e-mail links to open in Notes instead of Outlook?
• Howto find the team number?
• Whomade changes to the configuration?
• GroupAssignation
• Screenresolution and font size (Octopus Windows client)

Importing

• Howto import data into Octopus?

Excel

• How to export data to Excel?
• Howto create sums in the field "Total work" once in Excel?

Software and WMI

• In my list of software installed on my workstation, I don't see certain software, why?
• How to detect software that is not contained in "Add or Remove Programs"?
• Troubleshooting WMI problems 

• How to configure Windows Firewall to allow WMI connections?

  • Consult the article on the Microsoft Web site.