Advanced Operation
This article details several ways to install Octopus : standard, portable, multiple instances, silent, automated, network or terminal.
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Basic Configuration - Incident
The subject of a request is an important element, as it is often the basic information that is visible in a list.
By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects:
The alternate subject
Uses...
The information provided by the user from the Octopus form is important, and we have developed conditions in forms and tasks to exploit it. These conditions make the form dynamic and allow us to ask the user questions based on the answers already obtained. In addition, conditions allow us to adapt...
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Custom Field Library
User Management
In most organizations, certain equipement or rooms of different types are available to users, but the management of these elements can be complexe. Octopus allows to manage reservation with only a few simple configuraiton steps.
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Introduction
The advanced option Configure fields... allows making almost all fields either mandatory or read only.
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Two solutions are available - see comparison table
Octopus allows you to add commands to the actions area or to the Tools menu to invoke external programs. External commands can be applied with any record types in Octopus: CIs, Users, Incidents, SRs, etc.
The multiteam collaboration has been created to improve the work between teams and facilitate the delivery of requests with a common goal. The multiteam simplifies the creation of requests with the possibility to share tasks that affect multiple services in the company.
Hence the multiteam...
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