Initial Operation

Updated date: 5 April 2024
In Octopus the work done by Octopus users, approvers and external users is done within activities. This is an essential part of Octopus and this article describes how it works and the different modes of activities.
Updated date: 31 October 2019
Related Articles User Training Incident Management - ITIL® Process
Updated date: 29 December 2021
This article explains the efficient creation steps of an incident in a context where a user calls to address his needs to the Service Center.There is more than one way to create an incident in Octopus. The creation upon a phone call requires a quick reaction from the call center analyst, so every...
Updated date: 15 August 2022
The advanced search can help find specific informations.  The access to the advanced search is available from every module.
Updated date: 9 June 2025
Each Octopus user can set their own notification preferences. It is possible to modify the notifications of another Octopus user provided that you have the rights to administer Octopus. This article includes each type of notification, its description and scope.
Updated date: 17 December 2020
In Octopus there are several places where you can edit text. The most used place is in the activities of various types of requests, such as incidents and service requests. This article explains how to use the tool. 
Updated date: 23 April 2018
All types of request can be created in Octopus by an assignee (and those designated as visible for the self-service Web application may be submitted directly by the user).

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