Web Portal
The Octopus Web Portail is a very important element that allows users to open their requests on their own. To make it more user friendly, it is possible for users to launch the Octoups Web Portal without having to enter their username and password.
This article explains the possible parameters allowing you to launch a web pages for the Web Portal with predefined options. Controlling the options this way can be useful if you have an intranet and you want to offer links to direct pages on the Web Portal.
For several enterprises, offered services are destined not only to internal employees, but to external resources as well. Sometimes, a service center will need to provide support to users from multiple enterprises or to sites without any connections from one environment to another...
The subject of a request is an important element, as it is often the basic information that is visible in a list.
By default, Octopus subjects take the name of the request, but there are two options that help to automatically get more specific subjects:
The alternate subject
Uses...
This Web version of Octopus has been designed to give staff rapid access to their requests by logging on from any computer in the company to the Octopus Web portal. The Web Tech environment allows users to view and access assigned requests, take charge, assign a request to another person/group,...
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