FAQ
The Service Desk is the unique point of contact for the users for incidents and service requests. Conceptually, when an incident or a service request is resolved, it comes back to the Service Desk to validate if the user is satisfied and agrees to close the request. This is why Octopus routes the...
The file directory must be configured for each team from Menu, Tools, Network directory containing the attached files:
If you receive a proxy error when starting Octopus, you must modify your proxy server configuration to NOT authenticate outgoing connections to our Octopus-itsm.com servers IP
Octopus, through MailIntegration, recognizes a request from the request number contained in the subject of the email.
Example: [Confirmation] 2358 - Problem with my workstation
In Octopus there is information to help distinguish between people when searching for a user. For example, their site name, department, their Windows username etc.
Some information is there by default, but other variables can be added, removed or reordered.
Yes, the mail server used to send communications from your Octopus environment requiert your DKIM signature.
For more information, click here for the wiki.
The reason is probably that the software isn't managed.
The reason is probably that the software isn't managed.
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