Import (DataImporter)
This import type allows to import the activities related to requests.
During the original Incident - SR import, only the resolution activity is imported. Use this import type if activities from another system need to be kept.
This article explains how to import service contracts to be used in an internal mode - the default in Octopus.
This article presents the method to import Change templates.
Importing members allows to automatically populate the members of a user group. Use this function to make modifications to user groups in batches or to automate the update of user groups when a link to an HR system is in place.
This article presents the information on importing spare parts to supply the CMDB with the inventory.
Importing the relationship between the users and the CI allows to add the users that use a CI. It is important to have previously added the users and the CI before doing this type of import.
Introduction
This import type is used to import activities into SRs, changes and problems.
Overview
Importing CI attributes allows to add information to CIs depending on what is important to know for a specific type.You can also identify the format that the attribute should take by adding an attribute type.
This article presents the method to import attached files associated to incidents or service requests.
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