Import (DataImporter)
Introduction
This import type is used to import activities into SRs, changes and problems.
Importing the relationship between the users and the CI allows to add the users that use a CI. It is important to have previously added the users and the CI before doing this type of import.
Overview
Importing CI attributes allows to add information to CIs depending on what is important to know for a specific type.You can also identify the format that the attribute should take by adding an attribute type.
This article presents the method to import attached files associated to incidents or service requests.
This article explains how to import service contracts when the external support mode is activated. If you only use Octopus to provide internal support, refer to the Import Service Contacts - Internal Mode article.
When the external support mode is activated, some fields will...
Introduction
Updating only a few requests should be done manually in Octopus, because updating with an import always has a certain level of risk.
This article presents the method to import Value Lists used in forms,CI attributes.
This article presents the method to import incident templates and service request types.
Importing the holidays will update the Service Hours and Holidays section in the Octopus options of a team.
This section is particularly important when the Service Level Agreement (SLA) option is enabled. Because public holidays are then considered as outside the...
This article describes how to import attached files to be linked to CI in Octopus.
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